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On 02/06/18 we received an email from Ohio Department of Insurance with some interesting statistics.  Ohio Department of Insurance Director, Jillian Froment, said that the department received 5,874 complaints from consumers in 2017.  Claim denial was the leading complaint while health insurance was the top coverage complaint.  

Top Types of Complaint Reasons


1. Claim Handling: Claim Denial - 16.6%

2. Claim Handling: Payment Delay - 11.8%

3. Claim Handling: Unsatisfactory Offer - 6.8%

4. Policyholder Service: Premium Notice Billing - 4%

5. Claim Handling: Adjuster Handling - 3.4%


1. Claim Handling: Delays - 17.6%

2. Claim Handling: Denial of Claim - 15.5%

3. Claim Handling: Unsatisfactory Settlement Offer - 12.8%

4. Policyholder Service: Coverage Question - 4.6%

5. Underwriting: Cancellation - 4.5%

Top Types of Complaints By Coverage


1. Accident and Health - 42.8%

2. Personal Auto - 26.2%

3. Life and Annuity - 12.3%

4. Homeowners and Renters - 11.3%

5. Other Coverage - 7.4%


1. Accident and Health - 41%

2. Personal Auto - 33%

3. Homeowners and Renters - 15.8%

4. Life and Annuity - 7.4%

5. Miscellaneous - 1.9%

Consumers may contact the department to file a complaint against their insurance company or with insurance questions at 1-800-686-1526.  Medicare questions can be directed to 1-800-686-1578. Information is also available online at





Posted 12:11 PM

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